Q. Do you take orders by phone?

A. Sorry no, we are a small business and do not have the resources to take phone orders. This allows us to keep our prices reasonable with no price increases.

Q. Do you accept international orders?

A. Yes. through MasterCard or Visa.

Q. In the past other eye patches caused me to sweat? How about yours?

A. We have added another layer of material to the padded backing to help alleviate sweating.  This added step to quality also helps the eye patch last many times longer than other eye patches.

Q. Do I need to Specify which eye it will go on?

A. No our eye patches are made to fit either eye. Therefore If you have double vision, or need to switch from eye to eye during the day, you will need only one of my patches.

Q. What if the size I choose is not right for me?

A. Please double check when you order your eye patch. A used patch cannot be returned or resold due to hygiene. 
 

Q. What is a cord elastic band.

A. An elastic cord is thinner than 1/8 inch elastic and round instead of flat.

Q. Can I wear my eye patches under glasses?

A. We can make the patches fit under the eyeglasses. Choose either Semi-Convex or Flat on the order form and after printing the order write any additional information or requests such as "this is a gift please don't attach the receipt to my order."
 

Q. How do I clean my eye patch?

A. Normally the patch should stay clean under normal conditions unless the patch is a light color. The eye patches are made of two main components. The outer layer of felt or other materials should be patted lightly with a damp cloth only.  The inner portion of the patch, elastic band or cord can be cleaned with a slightly dampened cotton ball and alcohol. (do not saturate the eye patch) Suede leather patches can be cleaned with a suede leather cleaner only and the backing cleaned as above. Water will cause genuine suede to spot similar to a suede jacket. You can also use a battery operated fuzz cleaner to remove any felt balls that may form over time with felt. (being careful not to cut any threading on the patch) Remember saturation with water or chemicals will shorten the life of the eye patch.

Q. What is your refund policy?

A. If you cancel your order before it is sent, your order will be stopped and a refund will be issued equal to the way it was paid. If credit card is used it will be credited. If paid by check, it will have to clear your bank before any monies will be refunded (regardless of the circumstances.) Internet frauds are constant on the Internet with regard to returning of funds. No checks will be issued on credit cards. No funds for checks will be issued until check has clear your bank. If your order has been shipped of course the order cannot be canceled. If overnight shipping is requested by the buyer and paid by check, the patches will be sent over night as soon as the check clears the buyers bank.

Q. What about returns.

A. Since orders are custom made for each individual, and if the order package is unopened, you may send it back for a full refund provided there is no damage to the unopened package. We will not pay for return shipping. Patches will be inspected once the item has been received. If damaged I cannot refund any monies.  If damaged by the postal service they will be at fault for damages.

Q. What if my eye patch fails within 60 days?

A. Just let us know by email and we will make **arrangements  for a replacement. You just pay for shipping.

**You will need to send the old patch back so we can see what caused your failure. Our patches are not indestructible.   With Reasonable care your patches should last many times longer than any store bought patches.

Never wash your patch in a washer, it will cause a separation of the materials.