|
Q. Do you
take orders by phone?
A. Sorry no, we are a
small business and do not have the resources to take phone orders.
This allows us to keep our prices reasonable with no price increases.
Q. Do you accept international orders?
A.
Yes.
through MasterCard or Visa. The shipping charge is the same as local shipping.
Q. In the past other eye patches caused me to
sweat? How about yours?
A. We have added a dense foam backing to help alleviate sweating. This helps the eye patch
breathe and last many times longer than other eye patches.
Q. Do I need to Specify which eye it will go on?
A. No our eye patches
are made to fit either eye. Therefore If you have double vision, or need to
switch from eye to eye during the day, you will need only one of my patches.
Q. What if
the size I choose is not right for me?
A. Please double check when you order your eye
patch. A patch cannot be returned or resold due to hygiene.
Q. Can I
wear my eye patches under glasses?
A. We can
make the patches fit under the eyeglasses. Choose either Semi-Convex or Flat on
the order form and after printing the order write
any additional information or requests such as "this
is a gift please don't attach the receipt to my order."
Q. How do
I clean my eye patch?
A. Normally the patch should stay clean under
normal conditions unless the patch is a light color. The eye patches are made of
two main components. The outer layer of felt or other materials should be patted
lightly with a
damp cloth only. The inner portion of the patch, elastic band or cord can be cleaned
with a slightly dampened cotton ball and alcohol. (do not saturate the eye
patch) Suede leather patches can be cleaned with a suede
leather cleaner only and the backing cleaned as above. Water will cause genuine suede to spot
similar to a suede jacket. You can also use a battery operated fuzz
cleaner to remove any felt balls that may form over time with felt patches. (being careful not to
cut any threading around the edge of the patch). Remember saturation with water or chemicals will
shorten the life of the eye patch.
Q. What about returns.
A. Since orders are custom made for each individual,
we cannot refund any monies for your completed order.
If your order is damaged by the postal service they will be
responsible for the
damages.
Q. How long will your patches last?
A. Our patches are not indestructible.
With reasonable care, your patches should last many times longer than any store
bought patches. Never wash your patch in a washer, it will cause a
separation of the materials.
|
